Bill Payment

If you have questions about HCA Virginia's charity care policy, please click here.

At Lewis-Gale Medical Center, we are committed to providing you with the best available healthcare along with convenient and reliable billing services.

If you have questions regarding your account and wish to speak to a customer service representative, you may call us toll free at 1-866-272-2892 Monday through Friday 8:30am - 5:00pm.

Payments or Inquiries should be mailed to:

Richmond Patient Account Services:
Lewis-Gale Medical Center
Boulders VIII
7300 Beaufont Springs Drive
Richmond, Va 23225

Click here to make a payment electronically online in our secure Bill Payment Center.

It is important to remember your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: x-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.

We hope our billing office can resolve any questions that you may have. Lewis-Gale Medical Center looks forward to serving you in the future.

* As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.
All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.

Managed Care